Myths about parking

 


Efficient parking does not benefit the environment

Q-Park works with available and well-functioning parking facilities since

  • Efficient parking reduces unnecessary traffic circulation. When drivers can find a parking space quickly, this reduces both traffic jams and pollution.
  • Available and well-functioning parking facilities reduce traffic jams caused when drivers are searching for a parking space. Reduced traffic jams are a direct benefit for the environment.
  • Surveys prove that drivers looking for a parking space comprise 30-50% of the traffic in big city centres. The average time looking for a parking space is eight minutes, which adds to four kilometres of driving.
  • Drivers looking for parking is in general part of the group which drives under 30 kilometres per hour. This causes congestion and queues, generating larger exhaustion and pollution which damages environment. 

    Q-Park also has a number of parking facilities with electric charges for environmental friendly cars. This to simplify the ordinary day for our customers who choose to drive green.

 * Source: Public parking space in cities – comparing costs and benefits, Prof. Dr. S. Kummer, 2008 

 

Q-Park’s parking attendants work on commission

Q-Park follows the salaries stated in the collective bargain agreement. There is neither remunerations nor commissions in our parking attendant’s salaries.

 

Q-Park’s parking attendants try to not be seen

Efficient surveillance is equal to being visible in the parking areas. It is a prerequisite to get everyone who parks in our parking facilities to respect the stated rules for parking. Our goal is that:

  • All customers should follow the stated rules of our parking facilities
  • Pay the fee for using the parking space

We label the Q-Park cars with our logo. Our parking attendants carry the Q-Park uniform, approved by the Swedish County Administrative Board. This clearly indicates that we work with parking surveillance.

 

We own and control all Q-Park parking facilities

Q-Park is indeed the largest manager of parking facilities in Sweden. However, property owners, cooperative houses, councils or county council always contract Q-Park. Our contractors and Q-Park conduct the tariffs and regulations of the respective parking facilities, as part of our partnering contracts.


Q-Park issues incorrect control fees on purpose

Q-Park follows a meticulous quality process in order to avoid issuing incorrect control fees. We consider parking surveillance important, a task demanding a thorough and correct routine. When we survey a parking facility, we ensure that rules and regulations are followed. Therein lies the prerequisites for easy parking. To ensure quality of our parking surveillance, Q-Park adheres to the following routines:

  • Signing every parking facility according to Vägmärkesförordningen
  • Training our parking attendants according to the program by Svenska Parkeringsföreningen
  • Issuing control fees with a so-called Personal Digital Assistant (PDA). The PDA conducts controls before issuing the control fee. For example, the parking attendant has to enter both the registration number and make of the vehicle. The PDA checks the Swedish car registration – an indexation of cars registered in Sweden - to ensure that the information about the car is correct.
  • Issuing control fees only after the designated surveillance time has passed.
  • Documenting the control fee, in most cases, with photographs taken from differing angles. This to avoid misconceptions regarding the issuing of the control fee. 

Should you, despite the quality process, consider a control fee to be incorrect, you can appeal. We will scrutinize your case and conclude if we can or cannot dismiss the control fee. You can also get help and information regarding parking rules, thus avoiding getting a control fee in the future. During the time we deal with the case, you do not have to pay the control fee.

 

Parking should be free of charge

There is no such thing as free parking – someone always pays for the parking offered by society. Where parking is free of charge, the Swedish taxpayers or property owners pay for the operation and maintenance of the parking facility. Regards to parking controlled by fees, the ones in need of parking pays for the time they chose to park.

The demand, location and quality of the parking control the tariffs. Parking customers decide for themselves where they wish to park and which service they want to pay for.

Service, help, payment

                                                                                                                              

Society does not need parking surveillance  

Should there be no parking surveillance, the traffic situation would look different to how it is today:

  • Incorrectly parked cars would block the streets
  • Emergency vehicles would risk being blocked
  • Parked cars would be blocked by incorrectly parked cars
  • Rented parking spaces would be used by unauthorized drivers

 

Behind Q-Park’s parking surveillance, there is a contractor calling for dispensation. Q-Park ensures that:

  • Cars do not park in lanes designated for driving or cycling
  • Emergency vehicles have free access
  • Parking spaces on property owner’s land are used correctly
  • Rented parking spaces are reserved for paying customers

 

Private parking is unreasonably expensive

Demand controls the parking fees. It costs more to park in attractive areas than where there is a lower demand. In general, Q-Park offers parking in attractive areas, which effects the rent of the parking spaces. Should you wish to pay less, parking outside the most central areas and continuing the journey by public transport is an option.

When maintaining a parking facility, as well as operating the parking area, Q-Park provides:

  • Regular cleaning, snow clearance, sanding and general maintenance
  • Well-functioning lighting
  • Surveillance cameras in many of our parking facilities
  • Staffed Customer Service
  • Security surveillance

All this adds up to what Q-Park calls quality. This ensures that you are safe when you park with us.

 

Q-Park tows cars away

Q-Park never tows away cars – the council only has this authorization. Nevertheless, Q-Park can ask the council to tow away a vehicle parked in a manner which makes it dangerous for the nearby traffic, or which an unauthorized vehicle occupies a parking space rented by a paying customer.


 parking survielence, on street parking, parking guide

Q-Park does not fill an important function of our society

Parking as an important factor in how conveniently you can leave your car. Q-Park ensures that the parking experience is effortless. Our parking customers have flexible deals, where a variety of season tickets are adapted to individual needs. Q-Park ensures quality by:

  • Providing parking customers with clean and safe parking facilities, since your car is an expensive commodity.
  • Surveying our parking facilities to ensure that parking customers follow the rules and regulations. For example, should an unauthorized car use the parking space you rent, we will assist you.
  • Keeping roads and driving lanes free on our parking areas, ensuring that emergency vehicles have free access, should there be an accident.
  • Assisting our parking customers regards to parking rules and always keep updated information about new signs.
  • Having a designated department which deals with appeals of control fees, should you consider that we have issued an incorrect control fee. Officers with special education on parking rules and signing will scrutinize your case. 
  • Keeping parking attendants, who only wear the Q-Park uniform and drive our labelled cars. We are visible, and sometimes that is enough to keep order in a parking facility. Our parking attendants are happy to answer any questions you may have regarding parking.
  • Supporting landlords, such as property and landowners, to maintain parking facilities. We create value by keeping the parking environment smooth.
  •  Maintaining renting of parking spaces and administrating parking permits for cooperative houses and other landlords.







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